Tuesday, April 13, 2010

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What is the most effective way to create and sustain great relationships
with others? It's The 100/0 Principle: You take full responsibility (the
100) for the relationship, expecting nothing (the 0) in return.

Implementing The 100/0 Principle is not natural for most of us. It takes
real commitment to the relationship and a good dose of self-discipline to
think, act and give 100 percent.

The 100/0 Principle applies to those people in your life where the
relationships are too important to react automatically or judgmentally. Each
of us must determine the relationships to which this principle should apply.
For most of us, it applies to work associates, customers, suppliers, family
and friends.

STEP 1 - Determine what you can do to make the relationship work...then do
it. Demonstrate respect and kindness to the other person, whether he/she
deserves it or not.

STEP 2 - Do not expect anything in return. Zero, zip, nada.

STEP 3 - Do not allow anything the other person says or does (no matter how
annoying!) to affect you. In other words, don't take the bait.

STEP 4 - Be persistent with your graciousness and kindness. Often we give up
too soon, especially when others don't respond in kind. Remember to expect
nothing in return.

At times (usually few), the relationship can remain challenging, even toxic,
despite your 100 percent commitment and self-discipline. When this occurs,
you need to avoid being the "Knower" and shift to being the "Learner." Avoid
Knower statements/ thoughts like "that won't work," "I'm right, you are
wrong," "I know it and you don't," "I'll teach you," "that's just the way it
is," "I need to tell you what I know," etc.

Instead use Learner statements/thoughts like "Let me find out what is going
on and try to understand the situation," "I could be wrong," "I wonder if
there is anything of value here," "I wonder if..." etc. In other words, as a
Learner, be curious!

Principle Paradox

This may strike you as strange, but here's the paradox: When you take
authentic responsibility for a relationship, more often than not the other
person quickly chooses to take responsibility as well. Consequently, the
100/0 relationship quickly transforms into something approaching 100/100.
When that occurs, true breakthroughs happen for the individuals involved,
their teams, their organizations and their families.

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